Terms & Conditions
Please read this information before using this website. All users of the website agree that the use of this website and access to its contents are subject to the following terms and conditions, and current legislation. If you do not agree to these terms, you must not use the website.
All rights of trademarks, designs, texts and all other products are protected by copyright. This website is protected by copyrights. Modifications, reproductions, any imitation or copy are forbidden. This website is owned and operated by Manekineko s. r. o. as MANEKIBOOK brand. All of the contents, displayed on the website, including, but not limited to, texts, graphics, photographs,images, moving images, sound, illustrations and software (the Content), is owned by Manekineko s. r. o. All elements of the website,including the design and the Content, are protected by copyright, moral rights and other laws relating to intellectual property rights. You are free to use the photographs from our website for non-commercial purposes under the following conditions:
— You should refer to this website;
— You may not use the above mentioned data for commercial purposes;
— No derivative works;
— You may not alter, transform or build upon this information.
European office: Czech Republic, Prague, Ljubljana 653/51.
Please send your comments and suggestions via e-mail (see our Contacts section).
Please note that the actual colors of the materials our products are made of that you see on the website will depend on your monitor’s display and may not be accurate. Moreover, please note that all our products are made of natural materials, which have their own unique properties. Some features of the materials (leather wrinkles, cracks, spots) and colors (shade variations within a single product), and also natural darkening of the metal should not be considered defects.
We reserve the right to change product information or pictures of the products without prior notification.
All orders placed via this web-site are processed on a first-come, first-served basis. Our manager will contact you to specify all details related to payment for and delivery of the item to the place specified in your order or over the phone.
We reserve the right to refuse any order, if we consider it to be questionable, or if we are sure that the customer has provided false or unfair information. In addition, we reserve the right to refuse any order from a customer with whom there is a dispute concerning the payment of the previous order or a customer who is on black-list for whatever reason.
Prices of the products are given in USD. If you order your purchase to the European Union, we reserve the right to convert prices into EUR at the official rate for the convenience of calculation. The ordered items also can be delivered from MANEKIBOOK’s European representative office in Prague (Czech Republic). All orders delivered outside Ukraine may be subject to taxes and customs duties, payment of which is the responsibility of the buyer. For more information about requirements for receiving orders sent from abroad, please contact your local customs office. We reserve the right to change prices on website at any time and without any notification. However, such price changes will apply only to new orders. Prices for already made orders will remain unchanged.
All purchases are paid by credit card or by banker transfer. We accept Visa, Eurocard/MasterCard and all cards allowed for payment in PayPal system. You will be invoiced, and the funds will be withdrawn from your credit card account at the moment of your order. You guarantee that you are the holder of the credit card from which the funds are debited for your purchase and that the credit card belongs to you. All payments are checked by authorized banking institutions. These companies are responsible for the storage and automatic processing of information for each order, including information on bank cards, in a secure environment. If it is impossible to receive the funds, or there is an error due to any other reason, the online shopping process will be cancelled.
The product ordered by you will be delivered individually to the address you entered. All products ordered by you will be sent in one shipment (or in separate shipments) as agreed by the parties. After confirmation of the funds' receipt in the process of communicating with our online store manager, your order will be shipped to the valid address you entered when placing your order. Delivery cost is calculated based on the place of destination and the type of ordered product. In case the products are damaged, please send your comments with the number of your order to the email indicated in our Contacts section.
Failure to deliver due to the fault of the recipient
MANEKIBOOK shall disclaim all liability if there is a failure to deliver the product due to the fault of the recipient. We work with the best courier services in their field, however, we can’t guarantee the possibility of delivery if the client:
— is not answering the calls of the courier service company;
— is not answering the company’s letters;
— has indicated wrong phone or contact details.
The carrier company has the right to store the package in the city of the recipient for no longer than 10 days from the moment of its delivery.
If the there is a failure to deliver the product due to the fault of the buyer, MANEKIBOOK has the right to bill for services related to the return of the goods to the point of their receipt and customs clearance. Cost of the package’s return depends on the country the product has been delivered to.
We want you to be happy with your MANEKIBOOK products, but if you want to return something, follow the instructions below:
1. Email firstname.lastname@example.org and we will reply with our returns address label;
2. Attach the label to the front of the package;
3. Send it back to us within 14 days of your delivery;
4. Once we have it back we will let you know and process your refund or store credit.
Please note that we are not able to refund shipping costs. All costs associated with returning products are your responsibility. If your products are post stamped outside the 14 day return window, we reserve the right to offer you store credit.
Product should be in its original packaging, unused and in the same condition in which it was delivered to you. If the product has been used and is not in its original condition, we will not be able to make a return. The return period is 14 days after the day you received the product. If the 14-day period expires on Saturday, Sunday or a public holiday, it will be prolonged for the next working day. Before returning any product, you must first contact our Customer Department via e-mail (see our Contacts section) to inform about the return and your order number. You must return the object in complete set and in its original packaging to the address indicated in corresponding section. Full value of the returned object will be refunded to you except for the costs related to delivery of the object and the shipping costs for the product’s return. You are solely responsible for any risk relating to the return process. We will refund the value of the returned product, in accordance with the price indicated in the invoice, within 10 days after the day of the object’s return dependent on the payment method. You are entitled to execute a return. We do not accept returns of products that have been used, are not complete or damaged.
You should make sure that the products delivered to you match your order. If the item which has been delivered to you is not a part of your order, please let us know about it via e-mail indicated in Contacts section, and make a return in accordance with our Return section. The performance of all obligations related to the delivery may be suspended in case of force majeure events. All MANEKIBOOK products, except their expendable materials (packs of filler paper), are covered by a life-time warranty. The warranty maintenance is provided only at MANEKIBOOK, Kiev (Ukraine).
The website, its content and products on the Website site are provided on an "as is" basis without warranty of any kind, either express or implied. MANEKIBOOK does not guarantee that the website will work perfectly or without errors, or that defects will be corrected, or that the website or the server that makes the website available for visitors is free of viruses or other harmful components. MANEKIBOOK has no obligation to use the Contents of the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, etc. Some states do not allow the exclusion or limitation of liability and warranty, so the above limitations may not apply to you. This website is optimized for browsers such as the latest versions of Safari, Google Chrome, FireFox.
Use of the website
Harassment in any manner or form, including via e-mail, using obscene and abusive language related to MANEKIBOOK employees is strictly prohibited. You may not upload, distribute or publish in any way any content which is libellous, defamatory, obscene, threatening, or violates the privacy or publicity policy of this website.